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The Certified Manager of Quality / Organizational Excellence Handbook, Third Edition, by Russell T. Westcott
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Management of quality continues to play a significant role in organizations as they struggle to deal with ever increasing complexities and challenges in our fast-paced world. Business success depends on their ability to use a wide range of information to define, plan, implement, and control a variety of complex, interdependent tasks using a finite set of data and decreasing resources. Organizations must develop the critical knowledge, interpersonal skills, technical tools, and management techniques needed in today’s evolving workplace environment.
This handbook provides comprehensive guidance for process improvement, describes tools and techniques to drive change, emphasizes sound management principles that have relevance even beyond the quality field, and can be a primer for new leaders and a go-to manual for experienced professionals.
In addition to being a peerless reference on quality management, this is the most comprehensive preparatory guide for the ASQ Certified Manager of Quality/Organizational Excellence exam. Included in appendices are the newly updated Body of Knowledge, an extensive glossary of terms, a list of additional references for further study, and 150 multiple-choice practice exam questions, a constructed response practice exam question with examples of responses, and seven other constructed response questions that can be used for practice.
- Sales Rank: #621943 in eBooks
- Published on: 2013-11-20
- Released on: 2013-11-20
- Format: Kindle eBook
About the Author
Russell T. Westcott is president of R.T. Westcott & Associates, where he guides clients in implementing ISO 9001 quality management systems, applying for Baldrige-type awards, strategic planning, project management, and initiating lean practices. Westcott is an ASQ Certified Quality Auditor and Certified Quality Manager. He is the author of Stepping Up to ISO 9004:2000 (2003, Paton Press) and Simplified Project Management for the Quality Professional: Managing Small & Medium-size Projects (2004, ASQ Quality Press), a co-editor of The Certified Quality Manager Handbook, Second Edition (2001) and The Quality Improvement Handbook (2002) (ASQ Quality Press), and has contributed to the ASQ Certified Quality Manager section refresher course, the ASQ Certified Quality Manager self-directed learning program (2001), the Certified Manager of Quality/Organizational Excellence program (2006), and The Certified Quality Engineer Handbook (2002, ASQ Quality Press).
Most helpful customer reviews
24 of 24 people found the following review helpful.
Read and Use this Book!
By M. Henderson
I bought the Handbook for a class 2 months before taking the ASQ CMQ/OE exam. This was not enough time to digest this book. I wish I'd been handed this book (or an earlier version) when I started in quality and been told to READ IT! Over the past 10 years I've heard all sorts of topics found here, like what a quality manager is supposed to do, different techniques, etc. They're all here with references on where to go for more information. Ever needed a perfect explanation for a qualtiy topic? It's in there! This is a must for the quality professional's bookshelf! But just don't leave it there on the shelf, READ IT and USE IT!
8 of 9 people found the following review helpful.
Good Information
By CA
I used this book in conjunction with the Primer from Indiana Quality Council and it complements the Primer pretty well. I passed the exam and this book and the Primer were my only resources. Read it, highlight it, jot notes in it, and add to the index and you'll be in good shape.
An important thing to know is that this book includes a complete exam, 150 questions just like the exam has and some example essay questions with explanations. It's a good book and the information is good. But it's huge and it does not seem to be organized as well as the Primer. Like I said it complements the Primer, mostly because it has info that is not in the Primer.
Bottom line, If I had to pick between this book and the Primer, the Primer wins hands down. But if you can buy both I'd recommend doing that. Remember I did pass and the Primer and this book were my only resources.
2 of 2 people found the following review helpful.
Bible for management
By Terry
I bought this book for an online class I took. I have not read many other management book yet, but the author presents the content in a clear and concise way. I have not finished reading the book from front to back, but I will recommend this book to anyone.
I wish I will get a digital copy when I purchase the book as it's pretty heavy.
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